Dear Valued Customer,
We’re thrilled to announce that starting September 15,
2025, we will offer dedicated phone support for our Dashcam product line in the
U.S. This new service ensures you have direct access to our expert team for all
your Dashcam inquiries.
Service Details:
- Launch Date: September 15, 2025
- Service Hours: 8 AM - 5 PM (PST)
- Contact Number: +1-888-646-0096
Please note that our phone support service is exclusively available for Magellan Dashcam (DVR) products.
For
your convenience, please refer to the correct support channels for your
product. Our team will be happy to assist you through the appropriate channel.
- Magellan TRX Products
Phone: +1-877-255-4161
- Magellan RoadMate and Other Devices
Support available via email only
- Mio DVR Products
Support available via email only
Thank you for choosing Magellan. We look forward to
delivering excellent support and helping you maximize your Dashcam experience.
Warm regards,
Magellan Dashcam Global Service
Related Articles
What should I do if Magellan Dashcam is unable to reconnect to Wi-Fi?
Your Magellan Dashcam is unable to reconnect to Wi-Fi, try these steps: Restart the Dashcam and Phone: Turn both devices off and then back on to refresh connections. Make sure to choose the "pull-down connection" option when launching the app to ...
User Manual for Magellan MiVue M820 Pro
Motorcycle dash cameras are essential tools for modern riders, providing added security, ride recording, and evidence in case of accidents or unexpected incidents on the road. This user manual is designed to help you understand the features, ...
What should I do if I can’t connect my phone to the Magellan Dashcam’s Wi-Fi?
If you are unable to connect to the Magellan Mivue Pro app, try the following troubleshooting steps: Verify Dashcam Compatibility: Ensure your dashcam supports Wi-Fi functionality. Check Firmware Version: Confirm that your dashcam’s firmware is up to ...
Magellan SmartBox IV Installation Guide
This guide is designed to help you get started quickly and make the most out of your Magellan SmartBox IV. Whether you're setting it up for the first time or looking to explore its full range of features, this manual will walk you through everything ...
User Manual for Magellan MiVue DR42/DR52
This user manual is designed to help you understand the features, setup process, and operation of your device to ensure safe and reliable use. It includes step-by-step instructions for installation, device configuration, video recording, playback, ...