MAGELLAN DVR Phone Call Service Announcement

MAGELLAN DVR Phone Call Service Announcement

Dear Valued Customer, 

We’re thrilled to announce that starting September 15, 2025, we will offer dedicated phone support for our Dashcam product line in the U.S. This new service ensures you have direct access to our expert team for all your Dashcam inquiries.

Service Details:

- Launch Date: September 15, 2025

- Service Hours: 8 AM - 5 PM (PST)

- Contact Number: +1-888-646-0096


Please note that our phone support service is exclusively available for Magellan Dashcam (DVR) products.


For your convenience, please refer to the correct support channels for your product. Our team will be happy to assist you through the appropriate channel.   
  1. Magellan TRX Products
            Email: trxsupport@magellangps.com
            Phone: +1-877-255-4161
  1. Magellan RoadMate and Other Devices
            Support available via email only
            Email: support.micc@magellangps.com
  1. Mio DVR Products
            Support available via email only
            Email: support.micc@magellangps.com

Thank you for choosing Magellan. We look forward to delivering excellent support and helping you maximize your Dashcam experience.

 

Warm regards,

Magellan Dashcam Global Service


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