FAQ
How do I prevent damage to my micro SD card?
To prevent damage of your micro SD card, avoid physical impacts, moisture, and improper handling such as bending or touching the connectors.
Micro SD Card Usage Guidelines for Dashcam Operation
To prevent SD card errors, file corruption, or data loss, please follow these guidelines. If issues arise, consult the SD card manufacturer for support. ? Handling & Care 1. Physical Protection Do not disassemble, bend, drop, impact, or apply ...
MAGELLAN DVR Phone Call Service Announcement
Dear Valued Customer, We’re thrilled to announce that starting September 15, 2025, we will offer dedicated phone support for our Dashcam product line in the U.S. This new service ensures you have direct access to our expert team for all your Dashcam ...
Why does the dash cam shut down shortly after the engine is turned off or before the time setting value is reached?
Please use a multimeter to measure the voltage of the yellow line B+ of the "auxiliary fuse holder" half an hour after the engine is turned off to see if it is lower than the voltage setting value. Please readjust the voltage setting.
Why do I have set the time and voltage, but after installing the power line, the battery has insufficient power? Why does it run out of power again after replacing the battery ?
1. Check whether the red / yellow / black (ACC/B+/ ground ) wires of the fuse are connected to the fuse holder correctly. Please refer to the fuse instructions in the installation guide. Connecting the red wire ACC to the fuse that continues to ...
After the car has been parked abroad for several days, the battery output is insufficient ?
Please note that if the vehicle is turned off for a long time, the vehicle's electronic devices will continue to consume power. If the vehicle is left idle for a long time, the battery may be low and the vehicle may be unable to start.
After the Smart Box is installed, why does the dashcam didn't switch to parking mode after the engine is turned off?
1. Please check whether the dash cam has parking monitoring detection set to " On " and set the " Storage Space Configuration " to Mode 1 or Mode 3 . 2. Please remove the USB connector of the dashcam , disconnect the black ground wire, reconnect the ...
SmartBox Power Management and Parking Mode Guidelines
Power Cut-Off Timing When either the preset voltage or time threshold is reached, the power supply will delay shutdown for 180 seconds before cutting off power. After power is cut, the SmartBox will stop supplying power from the vehicle’s battery to ...
How often should I replace my memory card?
For optimal reliability, consider replacing your memory card every few months, especially under daily use.
When saving recordings to the SD card, is it possible to save only in the MP4 file format?
The front camera saves MP4 video files and NMEA GPS data. The rear camera only saves MP4 video files.
Can I use other high endurance SD cards available in the market?
The durability of the included SD card is not verified. We recommend using high endurance SD cards available in the market. ⚠️ Important Considerations Compatibility: Ensure the card is compatible with your specific dashcam model. Authenticity: ...
Is it necessary to format the SD card before performing a firmware update on Magellan Dashcam?
It is necessary to format the SD card before performing a firmware update. Formatting your card using the dashcam’s built-in function ensures file system compatibility and helps prevent storage issues or recording errors. Formatting the SD card ...
The "Start" button is not showing up in Magellan MiVue Pro. How can I resolve this problem?
Check smartphone settings. If the display is zoomed, return it to standard. Compatibility issues may require using a different smartphone model.
What should I do if I can’t connect my phone to the Magellan Dashcam’s Wi-Fi?
If you are unable to connect to the Magellan Mivue Pro app, try the following troubleshooting steps: Verify Dashcam Compatibility: Ensure your dashcam supports Wi-Fi functionality. Check Firmware Version: Confirm that your dashcam’s firmware is up to ...
What should I do if Magellan Dashcam is unable to reconnect to Wi-Fi?
Your Magellan Dashcam is unable to reconnect to Wi-Fi, try these steps: Restart the Dashcam and Phone: Turn both devices off and then back on to refresh connections. Make sure to choose the "pull-down connection" option when launching the app to ...
When I watch the dashcam recordings on my computer, why aren’t the speed and G-sensor features displayed?
The device may be unable to obtain a GPS fix. Please ensure it has access to a proper GPS signal. If it cannot acquire a fix for an extended period, we recommend restoring the device to factory settings or updating the firmware and trying again. If ...
The videos have audio when played on my smartphone, but not on my computer. What might be the reason?
The audio codec used is ADPC. For PC playback, use MiVue Manager.
Is it possible to use the front camera as the rear camera and vice versa?
The front and rear cameras have different cable standards and are not interchangeable.
Why is the recorded image upside down, and how can I fix it?
If the recorded image appears upside down, the camera may have been mounted incorrectly. To fix this, adjust the physical mounting position of the dashcam. If the camera is mounted correctly and the image is still upside down, please ensure the ...
There are water droplets inside the camera lens. What should I do to remove them?
Condensation droplets might be moisture. If they remain for a long time, it is recommended to send the device for repairs.
Magellan Dashcam is getting very hot. Is this normal?
It is normal for the main unit and front camera to get hot, similar to a heat pack. The rear camera should be cooler.
How can I find the Wi-Fi function on Magellan Dashcam?
The Wi-Fi function is integrated into the main unit. Access it through the menu screen.
Do I need to manually set the date and time on Magellan Dashcam?
The Magellan Dashcam will automatically set the date and time using the GPS signal once a connection is established.
Where is the serial number located on Magellan Dashcam and how many digits long is it?
The serial number is located on the underside of the main unit and is an 11-digit alphanumeric code.
Can I use my smartphone to view a live feed from the rear camera, similar to a rearview camera?
You can use your phone for a rearview camera view, but using Live View while driving is not recommended.
Does Magellan Dashcam support HDR (High Dynamic Range) as well as Starvis technology?
dashcam supports HDR (High Dynamic Range) technology to provide a wider range of brightness and prevent blackout or whiteout in recordings.
Is it possible to disable the G-sensor in Magellan Dashcam?
The G-sensor can be disabled through the app or the main unit screen.
The live view screen in the app is frozen. How can I fix this issue?
If the app’s live view screen is frozen, try turning off mobile data communication and reconnect.
Is Magellan Dashcam capable of recording audio along with the video?
The DVR can record audio with its built-in microphone. Audio can be accessed by removing the SD card and connecting it to a computer.
What steps should I follow to delete a recorded video from Magellan Dashcam?
Delete a recording using the app: navigate to the recording and select delete.
If there's an impact, does Magellan Dashcam automatically save the recording to prevent it from being overwritten?
The DVR’s G-sensor will save recordings if it detects an impact from two or more directions. A rear-end collision may not always trigger an event recording.
I switched to a new 128GB SD card, but no recordings are being saved. Why is this happening?
If new recordings are not being made, format the SD card and check the "Video" folder in the app.
The front camera is not recording or visible when I turn on the engine. What could be the problem?
First, ensure that the camera placement is correct. If the placement is not the issue, proceed by updating the firmware of the device. In case you notice condensation droplets on the lens, it might be a sign of moisture buildup. If these droplets do ...
Why does downloading previews from the smartphone to the SD card take so much time?
Due to Wi-Fi transfer limitations, playback may stop and resume frequently. Remove the SD card and check the recordings on a PC.
After my drive, I noticed some footage is missing from the SD card. Why did this happen?
A faulty SD card may cause recording issues. Try using a new SD card.
What are the steps to properly install Magellan Dashcam?
Install the dashcam on the windshield behind the rearview mirror. Use suction cups or adhesive tape and connect the power cable to the car’s power supply.
How can I view the recordings saved on Magellan Dashcam?
Recordings can be checked using the dashcam’s LCD screen, or by playing them back on a PC or smartphone using dedicated apps and software.
How does the Magellan Dashcam receive its power supply?
The Magellan Dashcam receives power through a dedicated power cable, typically connected to the vehicle’s 12V power outlet (cigarette lighter socket) or hardwired directly to the car’s fuse box using an optional hardwire kit. Some models may also ...
What is the recommended SD card size for use with the Magellan Dashcam?
Use an SD card with a capacity between 32GB and 256GB, depending on the desired recording resolution and duration. When the card becomes full, the DVR is capable of automatically overwriting the oldest data.
What maintenance procedures should I follow to keep my dashcam in good condition?
Keeping your dashcam in good condition ensures it consistently records quality footage and lasts a long time. Here’s a comprehensive maintenance guide you can follow: ? Software & Settings 1. Update Firmware When Available Visit Magellan Dash Cam ...
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